Shipping & Returns Policy

Here is how shipping and returns work at Game On Ping Pong. The same text lives in our Shipping Policy and Refund Policy.

Shipping

Where we ship

We ship to the 48 contiguous United States and Washington, DC. We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the U.S. right now.

What shipping costs

  • Orders of $199 or more ship free on most items. That includes every JOOLA ping pong table we carry.
  • Orders under $199 ship for a $10 flat rate.
  • Killerspin items ship separately from Killerspin and are never included in free shipping: $20 flat for paddles and accessories, $450 freight for tables. The exact shipping cost is always shown at checkout before you pay.

How long it takes

  • Processing: orders leave the warehouse within 1–3 business days of payment. Orders placed on weekends or holidays start processing the next business day.
  • Delivery: most orders arrive within 5–10 business days after they ship. Delivery dates are carrier estimates and aren't guaranteed.

We ship from our brand partners' U.S. warehouses, so an order with items from more than one brand may arrive in separate boxes on different days. Every package gets its own tracking number.

Tracking

When your order ships, we email you a tracking number and carrier link. If you don't have it within 3 business days of ordering, check your spam folder, then email customercare@gameonpingpong.com.

Damage on delivery

Look your order over when it arrives. If a box is crushed or torn, or the item is damaged, note it on the delivery receipt before you sign if a driver is present, and email photos to customercare@gameonpingpong.com within 48 hours. We'll replace the item or refund you, and return shipping is on us.

Changes and cancellations

If your order hasn't shipped, email customercare@gameonpingpong.com with your order number and we'll change or cancel it at no charge. Once it ships, a change becomes a return (see our Refund policy).

Questions

customercare@gameonpingpong.com · (855) 372-3063 · Monday–Saturday, 9 AM–6 PM EST

Returns and refunds

30-day returns

You can return most items within 30 days of delivery. The item has to be unused, in its original packaging, with everything that came in the box. Tables must be unassembled and back in the original box.

How to start a return

Email customercare@gameonpingpong.com with your order number and the reason. We'll reply with a return authorization and the return address. Items ship back to the brand's warehouse, not to our Atlanta office, so please don't send anything back without a return authorization.

Who pays return shipping

  • Damaged, defective or wrong item: we pay. We'll send a prepaid label or arrange a pickup.
  • Changed your mind, wrong size or ordered by mistake: you pay return shipping. For a table, that's the actual return freight cost, which we'll quote before you ship it. Original shipping charges aren't refunded.
  • There's no restocking fee.

What can't be returned

Gift cards, and items that have been used or assembled.

Refunds

Once the brand's warehouse receives and inspects your return, we'll email you and refund your original payment method within 10 business days. Your bank may take a few more days to post it.

Exchanges

The fastest way is to return the item for a refund and place a new order for the one you want.

Warranty

Everything we sell is new, in the manufacturer's packaging, and covered by that manufacturer's warranty. If something fails, contact us first and we'll handle the claim with the brand for you. Soozier game tables carry a 1-year warranty on defects and shipping damage.

Questions

customercare@gameonpingpong.com · (855) 372-3063 · Monday–Saturday, 9 AM–6 PM EST

Our Trusted Brands